Privacy Policy

Last updated: June 2026

Friends Car Accessories ("we", "us" or "our") operates the website www.friendscaraccessories.com. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us for services.

1. Information We Collect

We may collect the following types of information:

• Personal identifiers — name, phone number, email address when you fill out a contact form or enquire about services.
• Vehicle information — make, model and year when relevant to the service you request.
• Usage data — pages visited, time spent, referring URLs and browser type, collected automatically via Google Analytics and Google Tag Manager.
• Communication data — messages you send via WhatsApp, email or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you requested.
• Send booking confirmations or follow-up communications.
• Improve our website experience and understand visitor behaviour.
• Comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies through Google Analytics and Google Tag Manager to analyse traffic and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We use the following third-party services that may process your data under their own privacy policies:

• Google Analytics — website traffic analysis
• Google Tag Manager — tag management
• WhatsApp Business — customer communication
• YouTube — embedded videos on our website
• Instagram / Facebook — social media links and content

5. Data Retention

We retain personal information only as long as necessary to provide our services or as required by applicable law. Contact form submissions are retained for up to 12 months unless you request deletion earlier.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at fcapallikaranai@gmail.com.

7. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS and enforces strict transport security.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: